Legal

Privacy Policy

Effective Date January 1, 2026
Last Updated January 1, 2026

LumenArc Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. We design our data practices with the same care and intentionality that we bring to our environments.

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, email address, password when you register
  • Payment information: Billing details processed securely through our payment processor (we do not store card numbers)
  • Communications: Messages you send us through contact forms or email
  • Profile preferences: World preferences, accessibility settings, and customization choices

1.2 Information Collected Automatically

  • Usage data: Worlds visited, session duration, interaction patterns (anonymized)
  • Technical data: Browser type, device type, operating system, IP address (truncated)
  • Performance data: Load times, error logs used solely for improving the Platform
  • Cookies: Session and preference cookies — see our Cookie section below

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the LumenArc Platform
  • Process your subscriptions and collectible purchases
  • Personalize your world recommendations and experience
  • Send transactional communications (receipts, account notices)
  • Respond to your inquiries and support requests
  • Analyze aggregate usage patterns to improve our environments
  • Comply with applicable legal obligations

We do not sell your personal data. We do not use your data to train third-party AI systems without your explicit consent.

3. Cookies and Tracking

We use a minimal set of cookies:

  • Essential cookies: Required for account authentication and session management
  • Preference cookies: Store your display and audio settings for convenience
  • Analytics cookies: Anonymized aggregate data via privacy-respecting analytics (no cross-site tracking)

You may disable non-essential cookies through your browser settings. This will not prevent you from using the Platform, though some personalization features may be limited.

4. Information Sharing

We share your information only in the following limited circumstances:

  • Service providers: Trusted third parties who help us operate the Platform (payment processors, cloud hosting, email delivery) under strict data processing agreements
  • Legal compliance: When required by law, court order, or to protect the rights and safety of our users or the public
  • Business transfers: In the event of a merger or acquisition, with appropriate privacy protections maintained

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, personal data is removed within 30 days from our active systems. Some anonymized aggregated data may be retained for analytics purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict certain types of processing
  • Data portability in a machine-readable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Security

We implement industry-standard security measures including TLS encryption, hashed password storage, and regular security audits. No method of transmission over the internet is 100% secure, but we take the protection of your data seriously and continue to improve our practices.

8. Children's Privacy

The Platform is not directed to children under 16. We do not knowingly collect personal data from users under 16. If you believe a child has provided us with personal information without parental consent, please contact us and we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice at least 14 days before the changes take effect. Your continued use of the Platform constitutes acceptance of the updated Policy.

10. Contact

For privacy-related inquiries: [email protected]

© 2026 LumenArc Studios. All rights reserved.